No problem – just follow these few simple steps and we’ll be able to remotely access your computer.
Mikogo is a free and secure screen sharing software, which requires no installation. When the download is complete, click to ‘Run’ the file.Alternatively, you may need to click ‘Save’ before running the file.
Mac users can download Mikogo here.
In a few moments, the Mikogo menu will appear on your screen.
We will now have remote control of your computer. It’s up to you whether you stay on the phone
or go and put the kettle on while we help. We’ll give you a call back when things are ready.
Click here to download Mikogo & start a session. You’ll need to choose the ‘Support’ profile and then select the ‘View & Control’ option, before being given the session ID number.