Remote Desktop Support
No problem – just follow these few simple steps and we’ll be able to remotely access your computer.
1. Download the Mikogo software
Mikogo is a free and secure screen sharing software, which requires no installation.
When the download is complete, click to ‘Run’ the file.
Alternatively, you may need to click ‘Save’ before running the file.
Mac users can download Mikogo here.
2. Join our Mikogo session
Select the button to ‘Join session’.
We will give you a Session ID Number. Enter this into the box.
When prompted, press ‘Yes’ to allow us to have remote control.
3. All done – you can now leave us to it!
We will now have remote control of your computer. It’s up to you whether you stay on the phone
or go and put the kettle on while we help. We’ll give you a call back when things are ready.
BF Team Members
Click here to download Mikogo & start a session.
You’ll need to choose the ‘Support’ profile and then select the ‘View & Control’ option, before being given the session ID number.