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How to set up your POP3 email account in Mozilla Thunderbird

Before you start:

  • Please ensure you know your email user name (this is usually the full email address) and password.
  • Italicised text is used throughout this guide to demonstrate example settings. This should not be copied directly!

Mozilla Thunderbird

  1. Start Thunderbird.
  2. Click on the “Tools” menu and select “Account Settings”.
  3. Mozilla Thunderbird settings, screenshot 1
    Click to enlarge

    This will bring up the Internet Account Settings window, then click on “Add Account” and select “Email account”.

  4. Mozilla Thunderbird settings, screenshot 2
    Click to enlarge

    The wizard will then start and ask you for “Your Name” – this is the name you want to associate with the e-mail address. It is what people who receive your e-mails will see as who sent the mail. In the Email Address box, enter the full e-mail address that you are going to be using (e.g. Once again click “Next” when you are read.

  5. Mozilla Thunderbird settings, screenshot 3
    Click to enlarge

    The next screen asks you for your mail server. information; you need to make sure that the top button is set to “POP3” (it should already be that by default).In the same way that your website with us is found at the “Incoming  Server” needs to be set to
    (Please do not enter any @ symbols into the server address box).

    The “Use Global Inbox” checkbox should be ticked by default, if you don’t know or understand what this does, just leave it checked for now.

    If this is the first time you’ve used Thunderbird, the “Outgoing Server” box will be displayed. If you know it, enter your internet service provider’s outgoing mail server. Otherwise use the same as in the incoming box to use our mail server (

    Once you have input this information click “Next” to continue.
    Freeserve Users:
    You must use in the outgoing mail server box
    BT Openworld/BT Connect Users:
    You must use the same as your incoming mail server.

  6. Mozilla Thunderbird settings, screenshot 4
    Click to enlarge

    This screen asks you for your User Names. If you entered for both the incoming and outgoing servers, Thunderbird will only prompt you for the “Incoming User Name”. Enter the user name you were given when the account was created (usually the full email address for the account, complete with @ symbol).Thunderbird tends to partly fill this in for you, but you will have to make sure it is correct. Click “Next” to continue.

  7. Mozilla Thunderbird settings, screenshot 5
    Click to enlarge

    By default, Thunderbird will set the Account Name as the User Name. If you want to rename the account on your computer to something more memorable or convenient, enter it into the “Account Name” box. Click “Next” to continue.

  8. Mozilla Thunderbird settings, screenshot 6
    Click to enlarge

    Thunderbird will now list your settings. Ensure these appear correctly, then click “Finish”.

  9. Thunderbird should now check for new messages, a box asking for the “Mail Server Password” should appear. Your email password will have been supplied to you by ourselves, please note the password is case sensitive.If you want Thunderbird to remember the password check the tick box.
    Click “OK” to continue.
  10. Your mail account should now be setup correctly ready for use. Click on the “Get Mail” button at the top to check your mail.

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About the author:

Established in 1996, BF Internet are a UK Web Design company offering creative design and online solutions for business start-ups, SMEs, corporate clients & major high street brands. See for portfolio, more details and a free consultation.