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How to set up your POP3 email account in Outlook Express

Before you start:

  • Please ensure you know your email user name (this is usually the full email address) and password.
  • Italicised text is used throughout this guide to demonstrate example settings. This should not be copied directly!

Outlook Express

  1. Start Outlook Express.
  2. Click on the “Tools” menu and select “Accounts”.
  3. This will bring up the Internet Accounts window, then click on “Add” and select “Mail”.
  4. Microsoft Outlook Express settings, screenshot 1
    Click to enlarge

    The wizard will then start and ask you for your “Display Name” – this is the name you want to associate with the e-mail address. It is what people who receive your e-mails will see as who sent the mail. Once you have filled that in click “Next”.

  5. Microsoft Outlook Express settings, screenshot 2
    Click to enlarge

    The next screen asks you for the e-mail address that you are going to be using (e.g. Once again click “Next” when you are ready.

  6. Microsoft Outlook Express settings, screenshot 3
    Click to enlarge

    The next screen asks you for your mail server. information; you need to make sure that the top box says “POP3” (it should already be that by default).In the same way that your website with us is found at the “Incoming mail (POP3, IMAP or HTTP) server” needs to be set to
    (Please do not enter any @ symbols into the server address box).

    In the “Outgoing mail (SMTP) server” box, if you know it, enter your internet service provider’s outgoing mail server. Otherwise use the same as in the incoming box to use our mail server (

    Once you have input this information click “Next” to continue.

    Freeserve Users: You must use in the outgoing mail server box
    BT Openworld/BT Connect Users: You must use the same as your incoming mail server.

  7. Microsoft Outlook Express settings, screenshot 4
    Click to enlarge

    This screen asks you for your account information, the “Account name” will be the user name you were given when the account was created (usually the full email address for the account, complete with @ symbol).Outlook Express tends to partly fill this in for you, but you will have to make sure it is correct.The password will also have been supplied to you, please note the password is case sensitive.Below this are two checkboxes, one for “Remember password” (which we recommend ticking) and one for “Log on using Secure Password Authentication” this one must be left unticked.
    Click “Next” to continue.

  8. You may now be asked how you wish to connect to this account. If so leave this at the suggested settings and click “Next”.
  9. You will now be presented with a screen saying you have entered all the information for the new account. Now click “Finish” and you will be returned to the accounts screen. You will now see a entry in the list that matches the name you gave in the “Incoming mail server” box.If you input the in the “Outgoing mail server” box then proceed to step 10.If however, you are using your ISP’s outgoing mail server you can now click “Close” and proceed to step 11.
  10. Microsoft Outlook Express settings, screenshot 5
    Click to enlarge

    Click on the new account to highlight it and click “Properties”. In the box that is displayed click on the “Servers” tab at the top, you should then be able to see a check box at the bottom labelled “My server requires authentication” – tick this box and then click “Ok”.
    You will be returned to the main accounts screen and you can now click “Close” to finish.

  11. Your mail account is now ready for use. Click on the “Send/Recv” button at the top to check your mail.

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