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How to set up your POP3 email account in Outlook XP / Outlook 2003

Before you start:

  • Please ensure you know your email username (this is usually the full email address) and password.
  • Italicised text is used throughout this guide to demonstrate example settings. This should not be copied directly!

Outlook XP / Outlook 2003

  1. Start Outlook.
  2. Click on the “Tools” menu and select “E-mail Accounts”.
  3. Click on “Add a new e-mail account” and click “Next”.
  4. Microsoft Outlook 2003 settings, screenshot 1
    Click to enlarge

    Click on POP3 and click “Next”.

  5. Microsoft Outlook 2003 settings, screenshot 2
    Click to enlarge

    The next screen asks you for all the account information. Under the “User Information” heading fill in your name (or company name if you prefer) and the e-mail address you are using (e.g.

  6. In the top right of the form is the “Server Information” heading. In the same way that your website with us is found at the “Incoming mail (POP3, IMAP or HTTP) server” needs to be set to
    (Please do not enter any @ symbols into the server address box).In the “Outgoing mail (SMTP) server” box, if you know it, enter your internet service provider’s outgoing mail server. Otherwise use the same as in the incoming box to use our mail server (

    Freeserve Users: You must use in the outgoing mail server box
    BT Openworld/BT Connect Users: You must use the same as your incoming mail server.

  7. In the bottom right under the “Log on Information” heading the “User name” will be the user name you were given when the account was created (usually the full email address for the account, complete with @ symbol). The password will also have been supplied to you, please note the password is case sensitive.
    Below this are two checkboxes, one for “Remember password” (which we recommend ticking) and one for “Log on using Secure Password Authentication” this one must be left unticked.
  8. Microsoft Outlook 2003 settings, screenshot 3
    Click to enlarge

    If you input the in the “Outgoing mail (SMTP) server” box then click the “More Settings” button, click on the “Outgoing Server” tab and tick the “My Outgoing Server (SMTP) requires authentication” checkbox. Then click OK.

  9. Now click on “Next” which will take you to a list of accounts – there should be one listed with the same name as your incoming mailserver. Now click close.
  10. Your account is now ready for use, click on the send/receive button to check your mail.

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