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your users, front and centre

User Experience Design

At BFI, the user is at the forefront of everything we create – and it’s our priority to deliver seamless, enjoyable and engaging experiences to your audience. An exemplary user experience must ensure that every interaction meets the needs of the customer with minimum effort, and to do this we need to develop a comprehensive understanding of exactly what your users want.

Start a Project

We’ll work closely with your organisation to conduct internal and external research and workshops – figuring out what your competitors are doing, what makes your business tick, your long-term goals, and, ultimately, how all these factors correlate with your users’ needs.

Providing a great user experience is an effective way to build credibility, forge lasting impressions and cultivate genuine and lasting customer loyalty – and we can help you every step of the way.

Stakeholder Workshops

We’ll employ proven research methodologies to generate ideas and identify challenges and opportunities – conducting workshops with key stakeholders to ensure everyone’s voice is heard, and encouraging collaboration and discussion.

User Research

The best digital experiences are evidence based, and user-centred design requires user research. We’ll conduct tailored testing, the results of which will be used to inform project scope and overall project goals, using both qualitative and quantitative analysis.

Information Architecture

Your website is only as good as your content. We adopt a content-led approach to design, helping you to determine priorities and architecting information and functionality to their best possible advantage, for maximum conversions and minimum fuss.

% OF USERS

Report that navigating websites is often very difficult.

0.5 SECONDS

Is how long it takes the average user to form an opinion of your website.

% OF SITES

Now conduct some form of online user experience testing.

Ready to Get Started?

At BFI, we pride ourselves on our approachable, can-do attitude to the Internet. Whatever your requirements, we’ll deliver a website that provides you with a solid foundation for digital success. Just drop us a line, and we’ll get talking about your project – we’re looking forward to it!

We'd love to discuss your project



Alternatively you can call us on +44 (0) 845 519 4727