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Google is Changing how they use Google Maps

September 21st, 2018, by

Your Google Maps may stop working this is due to the way Google is changing it’s API. Every time someone goes onto a page on your website with a google map it will use a API request to get the information it needs from Google. Google is going to start charging per API request.

If you are having this issue on your website you will need to create a google console account, set-up an API key for your website, Set-up Billing Information and send the API key to us so we can update your website. To do this follow the instructions below:

Setting up a google console account and setting up an API Key
  1. Go to the Google console ( ) and sign in with your google account.
  2. Click the drop-down next to the Google API logo ( top left ).
  3. A pop-up will appear, click the “New Project” link in the top right.
  4. Type in your website name as the project name. You can leave the location as “No Organisation”.
  5. Click the drop-down again, next to the Google API logo, to make sure you’re on the correct Project.
  6. Click the “Enable APIs and services” button next to the “Dashboard” title.
  7. Select the “Maps JavaScript API” box ( this should be the third box under Maps, just under the search box ).
  8. Click the blue “Enable” button.
  9. Click the “Credentials” tab.
  10. Click the blue “Create Credentials” button and select API Key.
  11. Copy the API Key and send this to us, with your domain name.
  12. You may need to follow sets 2-11 if you have multiple domains with google maps.
You need to Set-up Billing information
  1. Once logged into the Google console ( ) Click the menu button to the left of the Google API logo. ( Three lines, stacked vertically ).
  2. Select “Billing”.
  3. Click the blue “Link a billing account” button and press “Create Billing Account” on the pop-up.
  4. Enter your details.
Cost of API requests

The price for each request for the first 100,000 requests is 0.007 USD per request. Between 100,001 & 500,000 requests the price is 0.0056 USD per request.

When you set-up your Billing information, you’ll get $300 free, for the first 12 months.  You also get $200 USD worth of credit each month

Moving to the new Email System

December 11th, 2017, by

Details to follow

If you are having issues with the new email system once you have been swapped over there are a couple of thing you will have to check.

Log into webmail

  • First check you can login to Webmail using the new webmail system at:
  • Enter in your email and password and then click login.

(If you can’t then it’s a problem with your password which we would need to get for you.)



Problems with Sending E-mails:

  • First go to (File – Account Settings – Account Settings)

  • Double click onto your account e.g. “”.

  • In the server information change “outgoing mail server” to:

  • Once you have made the changes to outgoing mail server, Click on More Settings.
  • Go to the advanced tab .
  • On this screen you want to make sure the incoming server (IMAP) is set to 993 or 995, it should automatically change once you have set the following encryption type to ‘SSL’. if there is no drop down box it should be a tick box and you want to tick it.
  • Outgoing server (SMTP) should be set to: 465.
  • Under that you can find the “Use the following type of encrypted connection” and in this drop down you want to pick the ‘SSL’ option.


  • Then click ok.
  • Then click next which will then test the settings, once completed click close on the test window.
  • Finally click the finish button.

Can’t find server settings?

If your outlook has these new icons, that means you have the updated version of outlook.

When finding the server settings on this updated outlook and just follow this:

File – Account Settings – Manage Profiles – click on <Email Accounts> – select the email account

Setup guides

(Use Cluster A:


Getting Started with Google Analytics

May 18th, 2017, by

What is Google Analytics?

Google Analytics is a free service provided by Google which helps you to analyse the data about visitors to your website and their actions. At BFI we install Google Analytics on all new sites we build to help you get the most from your website.

How to Log Into Your Google Analytics Account

To sign into your Google Analytics account go to, click SIGN IN at the top right of your screen and enter your Google email address and password.

How to View Google Analytics Data

When you log into your Google Analytics account you will see a list of websites that you have access to. If you click on one of these websites you will see a range of important information about your website traffic which can be examined to discover areas of improvement.

Google analytics overview

The important information is split up into four primary categories which are accessible from the left-hand sidebar:

  1. Audience
  2. Acquisition
  3. Behaviour
  4. Conversions

The first thing to do is to select a date range by clicking the box at the top right of your screen. Here there is an option to show comparative data by selecting two different ranges, which is useful for comparing data from different months.

google analytics dates

1) Audience Reports

The audience section shows you information about the different types of user on your website. This is really useful for understanding the profiles of your customers and helping you to adjust your business strategy accordingly. This is broken down into several sub-categories which are accessible from the left sidebar.

Overview – This highlights the key metrics of the users on your website. This includes the Number of Users, Page Views, Pages Per Session, Session Duration, Bounce Rate and more. This is one of the best ways to get a quick understanding of how many people are visiting your website.

Demographics – This shows the statistics for the age and gender of the users on your website. This also shows which ages and genders convert the most, which will help with targeting a specific audience with your advertising.

demographics google analytics

Geo – This shows the languages and the locations of the users on your website. This can be filtered to show the exact city that people are visiting your website from. This is a useful tool for understanding if your marketing strategy is reaching the right regions and it also helps content marketers to create locally targetted content.

google analytics city location

Behaviour – A breakdown of the percentages of new visitors vs returning visitors to your website, and the behaviour of each of these categories. If you notice that returning visitors have a much higher conversion rate than first-time visitors, then you should try to get first-time visitors back on your website by having a blog or email subscription form.

new vs returning visitors google analytics

Technology & Mobile – Detailed information on the different browsers and technology used by visitors to your website. This often shows the importance of having a website which is responsive and optimised for devices as more people are viewing websites on mobiles every year.

technology google analytics

2) Acquisition Reports

The Acquisition reports are vital for understanding which of your marketing efforts are succeeding. Here you can see a breakdown of the different sources of traffic to your website and their behaviour.

Google analytics acquisition
Organic Search – This refers to the number of visitors to your site from having your website showing up on the organic search engine rankings. These statistics are achieved by having search engine optimisation on your website and having a website which is deemed relevant, as opposed to having paid advertisements.

Referral – Referral traffic is when someone clicks on a hyperlink to your website from a website which is not a search engine or a social media website.

Paid Search – Paid search is any source of traffic where you pay for each time someone clicks on a link to your website. This can be by banner advertising, Google Shopping, or Google Adwords.

Direct – Direct traffic is when people go straight to your website from their browser without clicking on in through any other source.

Social – Social shows how many people click on your website from your social media pages. If you click on this section you can see the figures from each specific Social Media channel such as Facebook, Twitter, YouTube or LinkedIn.

Email – This is the traffic to your website where people click on your website from a link in an email. Note that sometimes Google records this as referral traffic.

3) Behaviour Reports

The Google Analytics Behaviour section details the behaviour of users once they are on your website. This includes which pages are clicked on and what route they take through your website and can give you a good indication of what content users prefer and what they are looking for from your website.


The overview provides a quick overview of the information of the behaviour of visitors on the website. This includes

  • Total Page Views
  • Unique Page Views
  • Average time on Page
  • Bounce Rate
  • % Exit
  • Page Views for the top 10 most viewed pages.

You can see a full report of the page views for every page on your website by clicking ‘view full report’.

google analytics behaviour overview

Behaviour Flow Report

The behaviour Flow Report shows a flow diagram of the journey that users take on your website. This is a great way to help you understand how users travel from page to page throughout your website. By analysing this you can help you improve your calls to action and inner linking on your website to ensure users are travelling down the correct routes and visiting the pages you’d like them to.

behaviour flow google analytics

4) Conversion Reports

Tracking conversions on your website is really important to ensure your marketing efforts are succeeding and users are taking the action you want them to complete. Conversions can be either monitored as an e-commerce transaction or as the completion of a goal.

A goal can be defined as:

  • URL Destination – This is good for tracking actions such as submitting a contact form. For example, once the form is submitted they could direct to the URL
  • Time on Site
  • Pages/Visit
  • Event

How to set up Goal Tracking in Google Analytics

  • Start by selecting Admin at the bottom left of your dashboard.
  • Select Goals from under from View menu on the right.
  • Select the red New Goal button.

goals google analytics

Once you have selected New Goal you can then either select a template or create a custom goal.

Templates are a selection of pre-defined popular business objectives which are divided into four categories:

  • Revenue
  • Acquisition
  • Enquiry
  • Engagment

goal set up analytics

If there is not a template for your desired goal you can easily set up a custom goal.

To set up a custom goal select Custom and click continue.

You can the choose from four different types of goal.

custom goal google analytics

If your website has an e-commerce store, you will need to enable e-commerce tracking to monitor the conversions in Analytics.

How to set up E-commerce Tracking in Google Analytics

  1. Click on Admin on the bottom left of the screen.
  2. In the view column click ‘Ecommerce Settings’.
  3. Set Enable E-commerce to ON
  4. Click Next Step
  5. Click Submit

ecommerce set up google analytics

Product Performance

Once you have tracking set up, you can view all the transactions that take place on your website and compare which products are selling.

  • Under Conversions on the left sidebar select E-commerce
  • Under E-commerce select Product Performance

Here you will see a breakdown all the different products you have sold. This will include

  • Quantity Sold
  • Unique Purchases
  • Product Revenue
  • Average Price
  • Average Quantity

This is a simple way to get an overview of which products are the most popular and which produce the most revenue. Low-cost high volume products may present an upselling opportunity. It can also help to answer questions about why products aren’t selling – is their price too high? Is website traffic directing to the product page?

Google Analytics and SEO

This is a starter guide to understanding your Google analytics, there are many more capabilities and filters you can use to fine-tune your marketing strategy to get the most from your website.

Understanding and analysing Google Analytics plays a key part in any Search Engine Optimisation strategy. At BFI we work closely with the analytics data and your business goals to ensure that your website is working to generate the most leads or revenue. For more information on our SEO packages please visit our Search Engine Optimisation page.

Password management & security: the do’s & don’ts

November 19th, 2015, by

Password management & security: the do's & don'ts

Despite campaigns recently to increase awareness about the need for secure passwords in the UK, many web users leave use themselves open to hackers by choosing easy to guess and insecure passwords. A survey by Visa Europe found that “over three-quarters choose passwords relating to friends, family and memorable dates” whilst following a phishing attack on Twitter it was found that the five most common passwords are: password1, abc123, myspace1, password.

A recent UK Government report carried out as part of the Get Safe Online campaign found the following information:

  • 66% of users use the same password for more than one website
  • 46% of users use the same 2 to 3 passwords for every website they access
  • 45% of users use passwords made up only of dictionary words or names (the most easily cracked)

The lack of proper password security is one of the factors contributing to the ongoing problem of online fraud in the UK. The UK Cybercrime report identified the following worrying statistics: Read the rest of this entry »

Getting to Grips with “Not Provided” Keyword Data in Google Analytics

August 13th, 2015, by


Website owners who use Google Analytics generally want to see where traffic is coming from and what keywords/phrases they used. It is easy to become frustrated especially when we see large amounts of visits being labelled “not provided” or “not set”.

But what exactly do they mean? We will try and explain in more detail below.

Read the rest of this entry »

Save time: Pay invoices by Direct Debit

July 23rd, 2014, by

Online Direct Debit payments

Introducing Direct Debit for our customers

BF Internet have an easy way to pay your invoices by Direct Debit. This allows you to pay invoices automatically, direct from your bank account.

You can authorise for payments to be taken for:

  • All annual hosting and domain invoices
  • Invoices for design & development work

Once you’ve authorised payments, we do the work automatically. This saves you time, leaving you free to concentrate on your business rather than boring admin tasks.

Registering for Direct Debit Payments

If you’d like to start using Direct Debit payments, you can register today in 2 ways:

  1. Visit to sign up
  2. Contact our Accounts department to request an authorisation email

 Signing up online

  • Fill out this online form – We use GoCardless to process payments, if you don’t already have an account with them you’ll be prompted to create one.
  • Once you’ve entered your bank details, you’ll be set up for Direct Debit payments.
  • BF Internet will contact you for future invoices to see if you’d like to pay them by Direct Debit.
  • BF Internet will notify you 3 days before any payments are taken via Direct Debit.

Signing up via email

  1. Contact us and request for an authorisation email to be sent out to you.
  2. Follow the link in the email, check the details are correct and submit the authorisation.
  3. BF Internet will contact you for future invoices to see if you’d like to pay them by Direct Debit.
  4. BF Internet will notify you 3 days before any direct debit payments are taken.

We love GoCardless

Interested in using GoCardless to accept Direct Debit payments for your own business? Click here to find out more –

Practical SEO guidance for Ecommerce owners

February 17th, 2014, by

It is no secret that for the majority of ecommerce website owners, generating more traffic and sales is the key to success. Knowing where to start and what to do is not always clear which is why we have decided to create our own practical guide to Ecommerce SEO.

Before you start to think about optimising your website, you need to have a plan. You may already have a good understanding of which keywords/phrases are important (get in touch if you don’t) but don’t just stop there. Take some time to type those phrases into Google and see who already appears on page one.

Read the rest of this entry »

Boost website revenue with Google Content Experiments

January 2nd, 2013, by

Content Experiments are a great way to analyse the design, layout and content of your site with the aim of improving each individual aspect of it.  The purpose of these experiments is to enhance your site to give the best performance in respect of Conversions (the number of successfully completed goals for a given number of visitors).

Google’s Content Experiment tools are free, and seamlessly link to Google Analytics to make it easy to analyse the statistics produced.  Each experiment is designed to help your site meet its goals – whether that it for customer to make a purchase, signup for a newsletter or to view a particular page.

Content Experiments let you target one page at a time, so that you can focus on the most important pages involved in reaching your website’s goals.  By concentrating on the individual elements of these pages, you can trial different variations and measure how each one performs compared to the original.


For example, the screen shots above show the Direct Room Sales homepage and variants to be tested.  This page is the first area a visitor will see, so the content displayed here is extremely important.  Google Content experiments could be used on this site to display different content to different segments of its visitors, while measuring each variants’ success.

Read the rest of this entry »

Planning your mobile strategy

November 13th, 2012, by

Having read our article about selecting a mobile presence for your business, the next step is to consider your overall mobile strategy. The strategy and presence you choose for mobile go hand-in-hand, they are decisions made on a case by case basis and determined by considering your users, the type of content you present online and your business sector.

Consider your users

The primary consideration for any web project should be the users, since they are usually your customers. When considering users and your mobile strategy you should seek to answer the following questions:

  • Why will users be accessing my online content using a mobile device?
    It is to purchase a product or make a booking? Or merely to find out more about your company? Or am I providing a tool for my employees?
  • What will they be looking for?
    Will your users want to find contact details, directions, opening times? Or maybe read your latest news?
  • Is there any content from main website that they won’t need to see?
    Word documents for printing, for example, probably aren’t very relevant to mobile users
  • Are there any new features or content they’ll need?
    With a mobile app you could take advantage of device features like the camera, push notifications and GPS
  • Where will users be when using a mobile device?
    Will they be out and about? Or sitting comfortably at home? An iPad user at home may browse together with a partner, whereas a smartphone user may privately browse on the train.
  • What type of device will they be using?
    iPad users may typically be at home, and possibly connected via Wi-Fi. There could be an opportunity to present these users with a great interactive brochure?

Some of these questions can be answered by looking at your website statistics (Google Analytics for example), some from placing yourself in your users shoes. Further insight may be gained by gathering information from users via a simple questionnaire.
Read the rest of this entry »

Which mobile presence is right for your business?

October 30th, 2012, by

Whilst mobile browsing accounts for an ever-growing proportion of your website traffic, there isn’t one ‘standard’ approach for catering for mobile visitors. The information you provide to a mobile audience and the methods used to present it should be considered on a case by case basis; user demographic, business sector and budget all dictate which solution suits best. With this in mind we look at four approaches and ask; which mobile strategy is right for your business?

1. The simplest approach: Adjust your desktop site

The simplest and cheapest option is to simply adjust your existing desktop website. This basically comes down to testing it with the most popular devices (your website statistics are useful here) and making sure everything works i.e. all the functionality is accessible, products can be purchased, pages can be seen and forms filled in. The aim here is to ensure that whilst the user experience is far from optimised for a smaller screen, no visitor with a mobile device is prevented from using your site (and so forcing them to go elsewhere.) Read the rest of this entry »